After-Sales Service (A.S.S.) Return Procedure
1 - Submit an After-Sales Service (A.S.S.) Request:
Case A : You purchased directly from Obut (3 Obut boutiques, 2 Obut trucks, or via our website). Please:
- Verify that the item is still covered by the warranty based on the purchase date.
- Submit your request via our After-Sales Service request form
Case B: You purchased from an Obut retailer. Please contact the store directly, as they will handle your request.
2 - Any item returned to our A.S.S. department must include:
- A copy of the proof of purchase.
- The Obut warranty card.
3 - A.S.S.-Related Costs:
Return the item in the box it was sent in or in a similar, transport-ready box.
Important: The product's packaging box is not designed for transport.
Obut is not responsible for damage caused during transport.
The package must be shipped via tracked Colissimo with signature upon delivery to the following address: La Boule Obut – SAV – 5 Route du Cros – 42380 St-Bonnet-le-Château - FRANCE.
Keep the shipping receipt with the package number in case of loss or theft.
Packages sent with postage due will be refused and returned to you.
Whether the item is covered by the warranty or not:
- The consumer is responsible for the shipping costs when returning the item to our headquarters.
- Obut is responsible for the shipping costs for reshipment after exchange or possible repair only.
- In all other cases, return shipping costs are your responsibility. Shipping costs will not be refunded.
4 - Cases in Which the Warranty May Not Apply:
- Absence of a copy of the proof of purchase and legible references.
- Absence of the Obut warranty card.
- Expired warranty.
- Incomplete set.
- Package sent with postage due.
- Item damaged or lost due to transport during the return from the consumer to Obut.
5 - Processing Time
We are committed to repairing or exchanging the item within 15 days of receiving the allegedly defective item.